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First Charter takes care to protect the privacy and security of your
information, accounts and transactions. However security is stronger
when all parties are careful and the best line of defense begins with
you. First Charter suggests all customers take the following steps to
protect yourself against identity theft and account fraud.
Preventing Identity Theft
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Protect your Social Security Number. Limit its use as
identification; and never preprint your driver's license or
Social Security number on your checks.
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Shred unnecessary financial documents, including old bank
statements, invoices, and unwanted pre-approved credit offers.
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If regular bills or statements stop reaching you, take action.
Call the company's customer service number. Someone may have filed
a false change-of-address notice to divert your mail.
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Don't ignore suspicious charges. If doubtful or unauthorized
charges appear on your bills or statements, call immediately to
resolve the discrepancy.
Preventing Account Fraud
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Protect personal and financial information. Never give account
numbers, social security numbers, or other sensitive information to
strangers.
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Question suspicious phone inquiries. Don't give out financial
information on the phone unless you initiated the call and know the
other party. Notify us immediately if you've received suspicious
calls claiming to come from First Charter. Be especially wary of
those requesting account information to "award a prize"
or "verify a statement".
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Take care in sharing financial information. Do not give out
information unless you know the other party.
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Protect your ATM, telephone, and online banking information.
Avoid using easily guessed passwords or PINs. Do not share such
information with anyone or write them down.
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Report lost or stolen checks immediately.
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Periodically check your credit rating. Contact the major
credit bureaus to ensure the accuracy and identify potential
fraudulent activity. They can be contacted at the numbers below.
Trans Union: 1-800-680-7289
Equifax: 1-800-525-6285
Experian: 1-888-397-3742
If you suspect potential fraudulent activity, or information has been lost
or stolen, you can contact First Charter at 1-800-601-8471.
Federal
Trade Commission Identity Theft Resources
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